Competitiveness in the manufacturing industry is so pronounced that product quality is no longer a distinguishing factor, but a prerequisite for remaining in the market. To stand out, it is necessary to go beyond ensuring flawless operation and top performance levels. Today, more than ever, the needle in the balance is service. How to offer support that meets and possibly exceeds customers' expectations to win them over and retain them? Victor Caronni, marketing manager for Johnson-Fluiten and Kadant Johnson Europe, tells us about it.     What features are crucial to competing in the manufacturing industry