Competitiveness in the manufacturing industry is so emphasized that product quality is no longer a distinguishing point, but simply the base for staying in the market. To truly stand out, companies must go beyond flawless performance and reliability. Now more than ever, the real game-changer is service. How can companies provide service that not only meets but exceeds customers' expectations, winning their trust and long-term loyalty? Victor Caronni, Marketing Manager at Johnson-Fluiten and Kadant Johnson Europe, shares his insights.   What features are crucial to competing in the manufacturing industry today?